At vProcure we are committed to protecting your privacy and ensuring a safe online shopping experience. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.
1. Information We Collect
We collect various types of personal and non-personal information to improve your shopping experience, process transactions, and communicate with you effectively. The information we collect includes:
- Personal Information: Name, address, email address, phone number, and payment details.
- Account Information: Account registration information, preferences, and order history.
- Non-Personal Information: Browsing data, IP address, device information, and location data (if enabled).
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website, analyse site traffic, and personalize content.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders.
- To provide customer service, respond to inquiries, and resolve issues.
- To send order updates, promotions, newsletters, and other communications (you can opt-out at any time).
- To improve our website, products, and services based on your feedback.
- To detect, prevent, and address fraudulent activity or security issues.
- To comply with legal obligations and protect our rights.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with third parties in the following cases:
- Service Providers: We may share your data with trusted partners who assist in operating our website, processing payments, or fulfilling orders (e.g., payment processors, delivery services).
- Legal Compliance: We may disclose your information if required by law or to protect our rights, such as in response to a court order or regulatory request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.
4. Your Rights and Choices
You have certain rights regarding your personal data, including:
- Access and Correction: You can request access to or correction of your personal information.
- Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., if we need to retain it for legal reasons).
- Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails or marketing messages by following the unsubscribe instructions in any email we send.
If you would like to exercise any of these rights, please contact us using the information provided below.
5. Data Security
We take the security of your personal information seriously. We implement a variety of security measures, including encryption, firewalls, and secure payment processing systems, to protect your data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible.
7. International Data Transfers
If you are located outside the country where our servers are hosted, please note that your information may be transferred to and processed in other countries with different data protection laws. By using our services, you consent to this transfer.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the revised date. Please review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at: manager@vprocure.co.in